Privacy Policy

Last updated: 11/10/26

1. Introduction

Welcome to Relax Hot Tubs (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website (https://relaxhottubs.co.nz) (“Site”) or otherwise interact with us.

By using our Site or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

Type Examples Source / Context
Identity / contact information Name, email address, phone number, postal address When you fill out a contact form, request a quote, subscribe to newsletters, or make an order
Device / technical information IP address, browser type/version, time zone, operating system, pages visited, referring & exit pages, click-through data Automatically collected via cookies, analytics tools, server logs
Usage / behavioral data Which pages you view, how you interact with our Site, what links you click Through website analytics and tracking tools
Communications Records of your communications with us (e.g. emails, chats, feedback) When you contact us, respond to surveys, or otherwise interact
Transactional information Purchase / order information (e.g. products ordered, pricing, delivery address, payment method – though payment card data itself is handled by third-party payment processors) When you place an order or make a purchase via our Site
Marketing preferences Your preferences about receiving promotional materials When you subscribe or opt in to receive marketing communications

We do not collect sensitive personal information (such as health, race, religion) unless explicitly disclosed and permitted by law.

3. How We Use Your Information

We use your information for these purposes:

  • To respond to your inquiries, requests, and communications

  • To provide you with products, services, quotes, or support

  • To process your orders and payments

  • To send you administrative information (e.g. order confirmations, changes to our policies)

  • To send you marketing and promotional communications (if you opt in)

  • To personalize and improve our website, content, and user experience

  • To analyze usage trends, detect and prevent fraud or abuse, and maintain security

  • To comply with legal obligations and enforce our rights

We will only use your information in ways that are consistent with the purpose(s) for which it was collected, except where otherwise permitted or required by law.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

  • With service providers / contractors who help us run the website, send emails, process payments, host our site, or provide related services

  • With delivery / logistics partners to fulfill orders

  • With professional advisors (e.g. legal, accounting) when necessary

  • With affiliated entities or business partners (with your consent or where permitted by law)

  • If required by law, regulation, legal process, or governmental request

  • To enforce our agreements, policies, or rights, or in connection with a merger, acquisition, or sale of assets

We will not sell your personal information to third parties for their own marketing purposes without your consent.

5. Cookies, Tracking & Analytics

We use cookies, web beacons, log files, and similar tracking technologies to collect technical, usage, and behavioral data. These help us:

  • Recognize your device and remember preferences

  • Monitor and analyze trends, traffic, and interactions

  • Improve our Site and marketing efforts

  • Enable certain website functionality

You can control or disable cookies via your browser settings. Note that disabling cookies may affect certain features or performance of the Site.

We may use third-party analytics tools (e.g. Google Analytics) and advertising networks (e.g. Facebook, Google Ads) that collect information about your use of the Site (including IP address, device identifiers, and browsing behavior) and may set their own cookies. We encourage you to review their privacy policies for more details.

6. Security of Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These may include:

  • SSL / TLS encryption for data in transit

  • Secure hosting and firewalls

  • Access controls (limiting who can access data)

  • Regular security audits and updates

However, no method of transmission or storage is absolutely secure. We cannot guarantee the security of your information, so you share it at your own risk.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

8. International Transfers

Because our Site may be hosted or serviced using providers in other countries, your personal information may be transferred to, stored, or processed in jurisdictions outside New Zealand. Where applicable, we will take steps to ensure adequate protections and safeguards (such as standard contractual clauses or equivalent measures) are in place in accordance with law.

9. Your Rights

Under New Zealand’s Privacy Act 2020 and other applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate, incomplete, or outdated data

  • Request deletion or erasure of your personal information (subject to legal or contractual restrictions)

  • Object to or restrict certain processing (for example, marketing)

  • Withdraw consent at any time (unless we rely on another lawful basis for processing)

  • Lodge a complaint with the Office of the Privacy Commissioner or relevant supervisory authority

To exercise these rights, contact us using the information below. We will respond in a timely manner in accordance with applicable law.

10. Children’s Privacy

Our Site is not directed at children under the age of 13 (or such higher minimum age under local law). We do not knowingly collect personal information from children. If you believe a child under that age has provided us information, contact us and we will take steps to delete it.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or tools (e.g. social media, payment gateways). These have their own privacy policies, and we are not responsible for their practices. We encourage you to read their policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (e.g. to reflect changes in law, technology, or our practices). When we do, we will post the updated version on this Site and update the “Last Updated” date above. If changes are significant, we may provide you additional notice (e.g. email).

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Relax Hot Tubs
Email: sales@relaxhottubs.co.nz
Address: 3 Husheer Place, Onekawa, Napier 4110
Phone: 021 440 107